baji99 Privacy Policy
Protecting your personal information is our top priority. This policy explains how baji99 collects, uses, and keeps your information secure.
baji99 is committed to ensuring a safe and transparent environment for betting and online casino users in Bangladesh. We believe your personal information belongs to you alone — and protecting it is our responsibility. This privacy policy clearly describes what information we collect, why we collect it, how we use it, and under what circumstances it may be shared with third parties.
Whether you are registering at baji99, managing transactions, or playing games — keeping your information private at every step is our primary goal. We protect your data using SSL encryption and modern security technology.
What Information We Collect
When creating an account and using services at baji99, we may collect the following types of information:
Personal Identity Information
- Full name and date of birth
- National ID number (NID) or passport number
- Email address
- Residential address
- Username and password (stored in encrypted form)
This information is collected as part of the account verification and KYC (Know Your Customer) process.
Financial Transaction Information
- bKash, Nagad, or Rocket number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
Financial information is used solely for processing payments and preventing fraud.
Technical and Usage Information
- IP address and device information
- Browser type and operating system
- Site access times and session information
- Information collected through cookies and similar tracking technologies
- Pages visited and browsing patterns
Gaming Activity Information
- Betting history and results
- Duration and frequency of play
- Preferred games and categories
- Bonus and promotion usage records
- VIP tier and points information
Purpose of Using Information
baji99 uses collected information for the following legitimate purposes:
2.1 Account Management and Verification
Personal information is used to confirm your identity, keep your account secure, and prevent unauthorised access. This is an integral part of our responsible gaming policy.
2.2 Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Transaction validity is ensured while maintaining the minimum deposit of ৳200 and minimum withdrawal of ৳800.
2.3 Providing Customer Support
When providing assistance through 24/7 live chat, viewing your account and transaction information allows us to resolve issues quickly. Our support team can communicate in Bengali.
2.4 Security and Fraud Prevention
IP addresses, device information, and transaction patterns are analysed to prevent account hacking, money laundering, and other fraudulent activities.
2.5 Responsible Gaming Monitoring
By analysing gaming behaviour, we provide support to users at risk of gambling addiction and offer the option to set limits when needed. This is a core part of our responsible gaming policy.
2.6 Product and Service Improvement
By analysing user preferences and behaviour, we improve new features, promotions, and gaming categories — to make your experience more enjoyable.
Sharing Information with Third Parties
baji99 never sells your personal information. However, information may be shared in the following limited circumstances:
3.1 Payment Processing Companies
Necessary information is shared with bKash, Nagad, Rocket, and bank service providers to complete financial transactions. These companies may only use the information for the purpose of completing transactions, and they follow their own strict privacy policies.
3.2 Technology and Software Providers
For operating games, Pragmatic Play, Spribe, JILI, PG Soft, Ezugi, Evolution Gaming, and other software providers have limited access to technical information. This information is used to ensure game fairness and functionality.
3.3 Legal Obligations
If disclosure of information is required by a valid legal authority or court order, baji99 is obliged to comply with that order. In such cases, an attempt will be made to notify the user in advance, if legally permissible.
3.4 Business Changes
If any change occurs to baji99's business structure, such as a merger or acquisition, user information may be transferred. Users will be given advance notice in such cases, and they will have the option to close their account if they do not agree to the new terms.
Cookies and Tracking Technology
Cookies and similar technologies are used on the baji99 website. These store small data files in your browser and improve your browsing experience.
Essential Cookies
Required for the core functionality of the site — used to maintain login sessions, perform security checks, and remember language preferences. Without these, the site will not work properly.
Analytical Cookies
Used to understand how users are using the site. This information is analysed in aggregate and is not used to identify individual users.
Preference Cookies
Used to remember your language, theme, or other preferences, so you do not have to configure settings again each time you visit the site.
You can control or delete cookies from your browser settings. However, disabling certain cookies may limit some features of the site.
Data Security Measures
baji99 has implemented industry-standard technical and administrative measures to protect your information:
SSL Encryption
All information transmitted on our website is encrypted using SSL (Secure Sockets Layer) technology. This means that information exchanged between your browser and our servers cannot be read by third parties.
Password Protection
Your password is never stored directly. It is encrypted and stored using industry-standard cryptographic hashing, so even our staff cannot see your password.
Secure Data Storage
User information is stored on secured servers, and only authorised staff have access through access control systems. System security is ensured through regular security audits.
Staff Training and Access Control
Our staff receive regular training on privacy policy. Only those who need access for their work can view user information within a defined scope — and every access is logged.
Data Retention Period
Account Information
Information is retained for the entire duration your account is active. Even after an account is closed, certain information may need to be retained for a specified period to meet legal obligations.
Transaction Records
Financial transaction records are retained after account closure for the legally required period. This is necessary for auditing, dispute resolution, and regulatory compliance.
Deletion Requests
You can contact our support team to request deletion of your information. However, information that is legally required to be retained may not be immediately deletable. We will take appropriate action within 30 days of receiving your request.
Your Rights
As a baji99 user, you have the following rights:
Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to Correct Information
If any of your information is incorrect or incomplete, you have the right to request correction or an update. This can be done through account settings or via the support team.
Right to Delete Information
In certain circumstances, you have the right to request deletion of your information. However, some information may need to be retained to meet legal obligations.
Right to Object to Processing
You have the right to object to the processing of your information for certain purposes. Particularly regarding marketing communications, you may opt out at any time.
To exercise these rights, contact us via 24/7 live chat or email: [email protected]
Protection of Minors
baji99 is strictly closed to persons under the age of 21. This platform operates for persons aged 21 and above only.
We follow age verification steps during the registration process. If a user is found to be under 21 years of age, their account will be closed immediately and no information will be retained.
We do not knowingly collect or store information from any minor. If you believe a minor is using our platform, please notify us immediately.
About Changes to the Policy
Notice of Changes
baji99 reserves the right to change, update, or amend this privacy policy at any time. If any significant change is made, we will notify you by email or through a clear notice on the platform.
Continued Use After Changes
If you continue to use the platform after the updated policy is published, it will be assumed that you agree to the new policy. If you do not agree to the new terms, you have the option to close your account.
Recommendation to Review
We recommend reviewing this page regularly. By checking the "Last Updated" date at the top of the page, you can tell whether the policy has been recently changed.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us:
Privacy-Related Contact
Live chat is the fastest method for immediate assistance.
Email requests are responded to within 72 business hours.